Tenant Maintenance Services

Let's be realistic. Things will occasionally go wrong, get broken or simply not work. It doesn't matter who you are or where you live, these are universal truths. Our philosophy is to fix it or replace it as quickly as possible, or necessary. To simplify the process, we've broken it down to three levels of maintenance.

Please use the FORM on the right to report your maintenance problem.


(i.e. the boiler stops working; the shower springs a leak, etc). We aim to sort it out within 24 hours.


(i.e. a carpet gets ripped; a bookshelf collapses, etc). Give us up to 5 working days to resolve the matter.


(i.e. you want to redecorate a bedroom). At the discretion of Cityred or the Landlord.

Please provide as much information as possible with your written request.

To help us help you more efficiently, we need to have your maintenance request in writing. Simply fill in the Maintenance Form or put it in writing to the Cityred office. Please be as descriptive as possible. If you have a digital camera please email us at maintenance@cityred.co.uk with pictures of the problem.

For EMERGENCIES* outside of working hours, please call our emergency 24/7 number: 07759183148

* Please note that if after attending your home we deem your call to not to be an emergency, you will be charged for the call out.