Tenants

Maintenance

How we handle maintenance issues

Let's be realistic. Things will occasionally go wrong, get broken or simply not work. It doesn't matter who you are or where you live, these are universal truths. Our philosophy is to fix it or replace it. As quickly as possible, or necessary. To simplify the process, we've broken it down to three levels of maintenance:

  1. URGENT (ie, the boiler stops working; the shower springs a leak, etc). We aim to sort it out within 24 hours.
  2. NON-URGENT (ie, a carpet gets ripped; a bookshelf collapses, etc). Give us up to 7 working days to respond.
  3. SPECIAL REQUESTS (ie, you want to redecorate a bedroom). At the discretion of City Red or the Landlord. Please provide as much information as possible with your written request.

To help us help you more efficiently, we need to have your maintenance request in writing. Simply fill in the Maintenance Form or put it in writing to the Cityred office. Please be as descriptive as possible. If you have a digital camera please email us at sortitout@cityred.com with pictures of the problem.
Request Maintenance

In case of burglary

It's a sad fact of life, but there are people out there who prey on student and young professional lodgings. Even if you take all sensible precautions (ie, never leave computers, mobiles, ipods, bikes etc within plain view) it can happen to you. If it does, please follow these steps first:

  1. Call the police (not 999, use the local number - 0845 606 0606)
  2. Get a Crime Reference Number - this is very important - we can't act without it
  3. Contact our dedicated Emergency Call Out Number: 07717 795 934 for repairs to broken windows and doors
  4. Call into the office or email us at sortitout@cityred.com with a full written account of what happened and any damage caused.
  5. Claim on your household insurance for any stolen items.